Deliveries and Collection Policy
The products promoted on this site are all available from Mitre 10 and True Value Hardware at the time they are advertised.
Mitre 10 and True Value Hardware offer local deliveries for all products sold on mitre10.com.au. All deliveries are fulfilled by your local Mitre 10 or True Value Hardware store. Your order confirmation email will have provided you with the details of your local store, if you have any questions relating to your order please contact the store.
We may offer local deliveries within a defined region of your local Mitre 10 or True Value Hardware (Local Delivery Area). Locations outside this area may incur additional delivery charges. If you are unsure if you fall within this Local Delivery Area please contact your local store to confirm. We cannot deliver to PO Boxes or Parcel Lockers. We do not offer International delivery.
The shipping fee we charge for all orders placed on mitre10.com.au when selecting Delivery as your method of collection, and the delivery is within our Local Delivery Area, varies depending on the location of the delivery address and the total weight of the order. If you live outside your local store’s Local Delivery Area please contact your local store to confirm delivery options prior to making a purchase.
We require a signature as proof of identification, if you refuse to sign we will be unable to hand over the goods. Due to the nature of the goods we supply we do not generally offer an Authority to Leave however you may organize this with your local store if you wish. If you have given the store an Authority to Leave at your property you are accepting all responsibility for the product once it is delivered to your property. Non-delivery claims will not be accepted.
Estimated Delivery Timelines
Many Mitre 10 and True Value Hardware stores have a large range of goods in-store, when all goods are in-store please allow at least one business day for the store to deliver your goods. If the store is required to order in goods for your order please allow up to 14 days for the goods to arrive. In these cases we will advise you of the expected delivery date.
Click ‘n’ Collect
In most cases the local store will hold stock so please allow at least one business day to process your order before you come to pick it up. In some cases, due to the success of some promotions or nature of the product stores may have to draw stock from a central warehouse or third-party supplier. In these circumstances the store will call you and advise an expected delivery date.
When you purchase products online and select Click ‘n’ Collect you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment.
We ask that you collect your goods within 14 days of the goods being available for collection.
When collecting your goods we will ask you for your driver’s license or other government issued photo ID to confirm your identity and the credit card you purchased the goods with if you used a credit card. We may take a copy of your driver’s license and hold onto this for a short period of time. The name on the credit card must match the name on your Photo ID. These are steps we take to reduce the instance of credit card fraud. All details are held securely and destroyed after they are no longer required.
We do not allow third-party collections.
If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.
Updated June 2020