Provided below are links to our key terms, conditions and policies. At Mitre 10, we do take this area seriously and encourage all users of this website and customers of our Mitre 10 stores to be aware of these legal terms presented.

Gift Card Terms & Conditions

When you purchase a Gift Card online or within our Mitre 10 stores, you are agreeing to certain Terms and Conditions. 

Privacy Policy

Your privacy is very important to us and we will always act to protect your personal information. Our Privacy Policy outlines what our commitment is, and how and why we collect your personal information.

Product Safety Recalls

Your safety is very important to us, any Product Recalls issues by the ACCC that relate to products we stock will be advertised here on our website.

Website Terms of Use

By accessing or using this website you agree to do so on the terms and conditions presented within our Website Terms of Use. It covers topics such as links, disclaimers, intellectual property and spam. To read the full Website Terms of Use, please click on the link below.

Catalogue and Promotions

See standard catalogue Terms and Conditions and information regarding current retail promotions.

Social Media & User Generated Content Terms of Use

These additional terms of use set out here apply only to your use and contribution to Mitre 10’s Social Media and User-Generated Content. In return for us giving you the ability to contribute content to Mitre 10’s websites and Social Media channels, you agree to be bound by these terms.

Credit Reporting Data Management Policy

Our Credit Reporting Data Management Policy covers our collection, management and disclosure of credit information and the credit eligibility information we hold.

Investor Relations

All Mitre 10 and Metcash shareholder queries should be directed to Metcash.

Timber Sourcing Policy

Independent Hardware Group has committed to move toward a procurement strategy where timber and wood products sourced by IHG for its Members comply with legal, social, moral and environmental standards as outlined in this policy. 

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