Online Refunds & Returns Policy

This Policy is provided by the Mitre 10 store participating in this website that has been selected by the customer to buy the particular product/s that are subject to this Policy (Store).

The Store is not required to provide a refund or replacement if the customer changes their mind.

But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value.

If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement.

Please keep proof of purchase, such as payment confirmation or receipt.

Stores may provide remedies in addition to the above at their discretion.

 

May 2016