MIGHTY REWARDS

Mighty Rewards is still Mighty Rewards. We have made changes to make it simpler and easier to use and is built to make every single shop count. Plus you’ll be getting access to better rewards and score offers like double points and deals on offer with the new program that you haven’t had access to in the past.

The new Mighty Rewards program, including all benefits and changes to the way you earn and redeem and point expiry came into effect on 19 March 2024.

We want you to have as much time as possible to redeem any Mighty Rewards points you have earned. So, any Mighty Rewards points balance available to be redeemed once the new changes have been made. These will have a set 12 month expiration – that’s 19th March 2025!

In some cases, you might even have more time to save up to use your points on something you’d really liked.

As a mighty valuable member, your new membership tier is based on your loyalty membership spend at Mitre 10 over the last 12 months to make each of those transactions count.

You can check your new tier on the Mitre 10 website under the ‘My profile’ tab or ask at your local store! If you’re signed up to receive emails, we’ll send you a note to let you know too or you can download your digital membership card to your digital wallet.

Yes, all your transaction and purchase history will stay the same under Mighty Rewards. You can still access digital receipts easily from logging into your mighty reward membership account online and check the ‘Invoices’ tab in your Mighty Rewards profile.

Looking for a receipt you’re not able to relate, please contact a member of our friendly customer service team at MightyRewards@mitre10.com.au.

No you don’t. As an existing Mighty Rewards members, we’ve allocated you to a new membership tier in the Mighty Rewards program. All you need to do is continue to present yourself as Mighty Rewards member when shopping instore or log in to your membership account when shopping online. All your information remains the same. If you’ve got any questions about your membership you can contact us at MightyRewards@mitre10.com.au

Being rewarded for just doing a shop – that’s mighty fine! And the best tool for the job is Mighty Rewards, which is built to make every shop count!

Scan your barcode and earn points each time (cha-ching!) and keep building ‘em up with exclusive offers like bonus points & competitions.

Plus, we’ve introduced new tiered member levels (Mighty Blue, Mighty Silver, Mighty Gold) so you can feel like a DIY V.I.P.

With the NEW Mighty Rewards program, we’ve made some changes to give you more choice and clarity on what you can earn and redeem online and in store. Some of these changes include:

More time to use your points to build up to something you really want! Points will only expire if your account becomes inactive. Make a purchase online or in store using your membership to remain an active member and keep your points accumulating!

More member exclusive deals and bonus point offers to boost your points balance faster!

New Membership tiers giving you access to more rewards and benefits the more you spend.

You might notice that you’re earning a little less than before but also gaining more time and more rewards.

When Mighty Rewards was relaunched on 19th March, we allocated all existing members to a starting tier in the program based on your previous 12 month spend. Unfortunately, you are not eligible for the Welcome to Tier Reward on the instance. But as soon as your spend in the membership year qualifies you to move up to the next tier, you are eligible for that tier Reward and upon reaching every tier thereafter. Plus, there are heaps of ways to be rewarded. Keep an eye out for these emails!

Mighty Rewards is still Mighty Rewards. We have made changes to make it simpler and easier to use and is built to make every single shop count. Plus you’ll be getting access to better rewards and score offers like double points and deals on offer with the new program that you haven’t had access to in the past.

When Mighty Rewards was relaunched on 19th March, we allocated all existing members to a starting tier in the program based on your previous 12 month spend. Unfortunately, you are not eligible for the Welcome to Tier Reward on the instance. But as soon as your spend in the membership year qualifies you to move up to the next tier, you are eligible for that tier Reward and upon reaching every tier thereafter. Plus, there are heaps of ways to be rewarded. Keep an eye out for these emails!

Being rewarded for just doing a shop – that’s mighty fine! And the best tool for the job is Mighty Rewards, which is built to make every shop count!

Plus, we’ve introduced new tiered member levels (Mighty Blue, Mighty Silver, Mighty Gold) so you can feel like a DIY V.I.P. You can earn and redeem points online or in any participating Mitre 10 store in Australia, plus you can use your rewards instantly to redeem products across all our brands instore (except Gift Cards). Your points will stay active up to 12 months after your last sales transaction and you can access more rewards and benefits the more you spend as you move up the membership tiers.

Plus you’ll get access to a wide range of member only deals and bonus point offers to boost your points balance faster that no other DIY’er can get their hands on.

Give us a go, sign up for the Mighty Rewards program today!

Becoming a member of the Mitre 10 Mighty Rewards program is free. You can become a member by joining up on the Mitre 10 website www.mitre10.com.au/mighty-rewards or at your local participating store. You must provide an email address or mobile number in order to join the program.

Find your local participating store.

If you sign up to Mighty Rewards in store, you may receive a membership card if you would like one. We do also have a digital membership card that you can download to your Apple Wallet or Google Wallet right on your phone. You’ll find a link in your Mighty Rewards emails. If you forget your card, you can still use your membership by providing your details at checkout in store or logging into your account online.

We ask for your personal details including an email address and mobile number so we can keep in touch with you about your membership and also special deals and promotions that might be of interest to you. Plus, we send updates about your membership including points, your tier status and rewards mainly via email, so we don’t want you to miss out. You can opt out any time.

You can update your personal details on the Mighty Rewards website under the profile section or at your Mitre 10 store. Check here to find your local store: www.mitre10.com.au/stores

If you would not to hear about any products, offers or bonuses we have, you can opt out from email by using the unsubscribe link in our emails, or for text messages, just reply STOP to an SMS from us.

You could also email your request to mightyrewards@mitre10.com.au or ask a staff member at your local store to opt you out.

We’d be sorry to see you go. You can cancel your Mighty Rewards membership by contacting mightyrewards@mitre10.com.au or at your local Mitre 10 store.

If you have multiple accounts please email mightyrewards@mitre10.com.au with your name, mobile number and email address and we can help you out.

When Mighty Rewards was relaunched on 19th March, we allocated all existing members to a starting tier in the program based on your previous 12 month spend. Unfortunately, you are not eligible for the Welcome to Tier Reward on the instance. But as soon as your spend in the membership year qualifies you to move up to the next tier, you are eligible for that tier Reward and upon reaching every tier thereafter. Plus, there are heaps of ways to be rewarded. Keep an eye out for these emails!

Yes. All purchase transactions where you have presented yourself as an Mighty Rewards member in-store or via the Mitre 10 website will be recorded under your Mighty Rewards member profile for your records./p>

For any questions regarding your membership, you can ask the staff at any participating Mitre 10 store or contact us on mightyrewards@mitre10.com.au.

You can access the Mighty Rewards Terms and Conditions at www.mitre10.com.au/legal/mighty-rewards-terms

You can access the Mighty Rewards Privacy Notice at www.mitre10.com.au/privacy-policy

For every eligible $1 you spend at Mitre 10/Home Hardware (instore or online), you’ll earn 1 point. That’s 1% back. So, if you spend $100, you get 100 points. Those 100 points are worth $1 to redeem in instore or online.

There are heaps of rewards and bonus point offers to boost your points balance faster too. Plus, Mighty Gold Members get double points on every dollar!

Don’t forget to identify yourself as a Mighty Rewards member or present your membership card instore, or login when shopping online so you don’t miss out on any points!

You can view the summary of Mighty Rewards points earned by membership tier at mitre10.com.au/mighty-rewards. Excludes Gift cards

You can earn points on purchases you make instore at participating Mitre 10 stores and online at Mitre10.com.au. You will not earn points on sales of Gift Cards.

Don’t forget to identify yourself as a Mighty Rewards member instore, or login when shopping online so you don’t miss out on any points!

The minimum spend amount is $1, as you earn 1 point on every dollar* you spend.

The best way to track your points and membership tier is by viewing your rewards profile on the Mitre 10 website under the ‘My Profile’ tab. You can also access these details on the go with our digital membership card. Download your digital Mighty Rewards membership card by clicking the download link in any of our Mighty Rewards emails.

We may at times send you emails with your points balance included too, so look out for these. You can also ask a staff member at your local participating Mitre 10 store who can help you.

When you make a purchase at any participating Mighty Rewards store, make sure you identify yourself as a Mighty Rewards member and you will earn points on your eligible transaction which are recorded under your membership.

Yes! As long as you log into your Mighty Rewards account online prior to checkout, your purchase will be linked to your record and you will earn points on your online purchase. If you have never shopped online before, but have a Mighty Rewards membership you must first "Link your Account" on our website using the same details as in your Mighty Rewards record.

If you don’t log into your account online before making a sale, it will not link to your Mighty Rewards record.

If this happens, please contact us at mightyrewards@mitre10.com.au and attach a copy of your online order invoice and your Mighty Rewards member details.

If you return an item that you earnt Mighty Rewards points on, your points will be deducted from your account. If you have already redeemed points, this might result in you going into a negative balance.

Mighty Rewards points should be viewable on your Mighty Rewards member profile within 24hours of your purchase. If your points aren’t showing, check with your local store and drop us a note at mightyrewards@mitre10.com.au

If you've forgotten to present yourself as a Mighty Rewards member instore or log in online and would like your Mighty Rewards points added to your account, please contact mightyrewards@mitre10.com.au. Please ensure you have your receipt details handy.

Remember to always let us know that you’re a Mighty Rewards member or login when shopping online so you don’t miss out on earning any points and scoring any deals or promotions that may be available to you.

Your Mighty Rewards points will now accumulate and will expire 12 months from your last purchase date with Mitre 10 – giving you more time to build up to something you really want. So the more you shop, the longer you have to redeem your points!

If you do not make a purchase, earn or redeem Mighty Rewards points for a continuous 12 month period, your points will expire.

Mighty Rewards points earned through bonus point offers or rewards may have a different set of terms and conditions, including expiry dates. Be sure to read these carefully.

No. Your Mighty Rewards points balance and your membership tier and calculated separately. You will not move tiers if your points expire. Similarly, you will not lose Mighty Rewards Points if your membership tier is upgraded or downgraded.

You can keep track of your Mighty Rewards Points on the Mitre 10 website under the ‘My Profile’ tab or you can also check your points balance at your local store. If you’re opted into emails, we may send you a reminder on email when they are due to expire, so make sure your email is up to date. Plus you can track your points balance on your digital membership card on your mobile device.

Unfortunately, expired Mighty Rewards points cannot be extended.

With Mighty Rewards, you can score bonus point offers to boost up your points balance as part of special or promotion from time to time!

These are all Mighty Rewards member exclusives, so make sure you sure you tell us you’re an member when you shop instore, or sign in when shopping online so you don’t miss out on an offer.

The expiry dates for any bonus point offer will be outlined in the promotion and may vary on different promotions. Please check the conditions attached the specific offer.

Mighty Rewards has three levels of membership tiers – Blue, Silver and Gold.

As a new member, you join the program in the membership tier that your first transaction qualifies you for. The higher your membership tier, the more benefits and rewards you unlock and will enjoy! .

The more you shop, the more you unlock! To qualify for a membership tier, you must meet the minimum annual spend requirements for that tier within the membership year:

Blue - spend between AUD$0 and AUD $499 in a year; or

Silver – spend between AUD$500 and AUD $1,249 in a membership year; or

Gold - spend over $1,250 in the membership year.

Movement between each status is dependent on your annual spend within a membership year.

Visit www.Mitre10.com.au/mighty-rewards to view all the membership tiers and associated tier benefits.

Mighty Rewards Members are automatically upgraded to Silver or Gold Membership once they have reached the qualifying tier spend at Mitre 10 stores. Your tier review date occurs 12 months after entering your current tier. If you have not spent the required amount to maintain your tier, you will be reallocated to the appropriate tier.

You can find your membership tier on the Mitre 10 website under the ‘My Profile’ tab, through your digital wallet membership card or at the top of your email. You can also ask a Mitre 10 staff member to check for you.

Keep an eye on your email inbox! We will keep you posted on your movement between statuses by email.

Please note that if you opt out of marketing emails from Mitre 10, you may miss out on membership tier notifications and any related tier rewards and/or associated bonuses you may be entitled to as part of your membership.

Your annual spend with Mitre 10 will be calculated at the end of each membership year to determine your new membership tier.

If you don’t maintain your spend and fall down a tier at the end of a membership year, you will not lose your points. Points expiry is 12 months from your last purchase date regardless of your tier.

Tiers and points are completely separate. Don’t worry!

No, 1000 points is not equal to $1000 to redeem. The base rate for a Mighty Rewards point is 1%. If you have 1000 Mighty Rewards points, this is $10 to redeem instore.

As soon as you have Mighty Rewards points, you can begin redeeming points on products immediately on your next transaction. Some exclusions apply.

Don’t forget to identify yourself as a Mighty Rewards member at a participating store, or login when shopping online.

Heaps! You’ve now got more choice to redeem your Mighty Rewards points on all our biggest brands instore –some exclusions may apply store to store. Check instore for details.

Gift Cards are excluded from earning points and cannot be purchased with Mighty Rewards points.

With Mighty Rewards, you can redeem your Mighty Rewards Points instantly in any participating Mitre 10 store or online as soon as you earn them in your next eligible transaction – there is no minimum to spend to unlock your points!

Just choose your products and identify yourself as a Mighty Rewards member when you’re at checkout or log in to your account online prior to checkout.

Yes, some products instore are excluded from Mighty Rewards and you cannot earn points on these products and services. Unfortunately, you are unable to redeem your Mighty Rewards Points on Gift cards and online shipping costs. Redeeming Mighty Rewards points on clearance items, repairs, special orders, hires and services is to the discretion of the Mitre 10 store where the redemption is being made.

You can redeem your Mighty Rewards points online or at any participating Mitre 10 store. Check here to find your local store: www.mitre10.com.au/stores.

If you need to return a product that you purchased using points, the Mighty Rewards points redeemed will be returned back into your account.If you have redeemed these points, it might result in your account going into a negative balance.

No, you can use as many or as little Mighty Rewards points as you want in a transaction. Use them now, or save them and keep building them up for something bigger!

Absolutely, if you don’t have enough Mighty Rewards for a product redemption, you can pay the remaining balance with another payment method. (For an eligible transaction, you’ll earn points on the cash payment)

No, Mighty Rewards points are not transferrable or redeemable for cash. You cannot use your Mighty Rewards points to purchase a Gift Card.

The main form of contact for Mighty Rewards communications will be email.

From time to time you may also receive an SMS or push notification to your smart phone if you have the Mighty Rewards digital membership card in your phone wallet.

To make sure you don’t miss out on any offers or bonuses, make sure your email address is added into your profile and that you’re opted in! You can do this via the Mitre 10 website under the ‘My Profile’ tab, at your local participating Mitre 10 store or send us an email at mightyrewards@mitre10.com.au

Your email details may not have been recorded in your profile or we may have received an email unsubscribe request from you.

Please check your details are correct under the ‘My Profile’ section on the Mitre 10 website or you can update your details at your local participating Mitre 10 store or email mightyrewards@mitre10.com.au.

Yes, however if you choose to opt out of emails, you may miss out on finding out about any bonuses and offers that you may be eligible for.

If you don’t wish to hear about any offers or bonuses we have, you can opt out from email by using the unsubscribe link in our emails or for SMS, just reply STOP to an SMS from us. You could also email your request to mightyrewards@mitre10.com.au or ask a staff member at your local store to opt you out.