Collection Policy

The products promoted on this site are all available from Mitre 10 at the time they are advertised.

In most cases the local store will hold stock so please allow at least one business day to process your order before you come to pick it up. In some cases, due to the success of some promotions the stores may have to draw stock from a central warehouse. In these circumstances the store will call you and advise an expected delivery date. 

When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment.

We do not deliver to you products purchased online.

Some of our stores are happy to arrange delivery for you when you contact them directly. The price and terms of the delivery are at the discretion of the store you have nominated.

We ask that you collect your goods within 14 days of the goods being available for collection.

If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed


March 2016