Online Refunds & Returns Policy

Mitre 10 Policy

This Policy is provided by the Mitre 10 store participating in this website that has been selected by you as customer to buy the particular product/s that are subject to this Policy (Store).

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any further reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where there is a major failure, you will be entitled to choose a refund or replacement for the product. Full details of your consumer rights may be found at

The Store is not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided; or
  • Doesn’t do what the Store said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the product and the Store will compensate you for any drop in value.

If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, or not able to be repaired, you can choose a refund or replacement.

Please keep proof of purchase, such as payment confirmation or receipt.

The method of refund will be the same as the method of payment.

Stores may provide remedies in addition to the above at their discretion.

January 2024

Supply Partner Policies

Some products sold on the Mitre 10 website are delivered directly from our supply partners. Below are the returns policies for our supply partners.

Replacement Parts

Should you suspect damage occurred during transit, please ensure to report this within 72 hours after delivery.

Once you receive your order, please ensure you check all the parts before installation. Make sure that you have received the correct item and have all the components to complete the build.

For any missing or wrong parts, they can be processed within 12 months of the delivery date. Absco Sheds will supply them free of charge. Please inform us as soon as possible so that it can be replaced immediately. 

You may be required to send supporting documents for replacements on missing, damaged parts and incorrect items; including photos of the part, production stamp information and item numbers. These are required for quality assurance purposes. 

Please note that we don't hold any spare parts for replacements or missing parts. It can take up to 10 business days for manufacturing plus freight time unless the parts are in stock. 

Returns and Cancellations

Absco Sheds has a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase. 

Returns will incur a 25% re-stocking fee and a return shipping cost. 

If you would like to cancel your order and your item has already been dispatched – there will be a 25% re-stocking fee and a return shipping cost depending on your location. 

If your return is accepted, we’ll arrange for the item to be collected by a freight company and your shipping cost deducted from the final refund value. 


If there is a redirection required after the item has been dispatched, please be advised that you may incur a redelivery fee – the fee charged by the shipping company to redirect your goods. 

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