Mitre 10 Policy
This Policy is provided by the Mitre 10 store participating in this website that has been selected by the customer to buy the particular product/s that are subject to this Policy (Store).
The Store is not required to provide a refund or replacement if the customer changes their mind.
But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:
- Has a problem that would have stopped someone from buying the item if they had known about it;
- Is unsafe;
- Is significantly different from any sample or description provided;
- Doesnt do what the Store said it would, or what the customer asked for and cant be easily fixed.
Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value.
If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement.
Please keep proof of purchase, such as payment confirmation or receipt.
The method of refund will be the same as the method of payment.
Stores may provide remedies in addition to the above at their discretion.
Supply Partner Policies
Some products sold on the Mitre 10 website are delivered directly from our supply partners. Below are the returns policies for our supply partners.
Should you suspect damage occurred during transit, please ensure to report this within 72 hours after delivery.
Once you receive your order, please ensure you check all the parts before installation. Make sure that you have received the correct item and have all the components to complete the build.
For any missing or wrong parts, they can be processed within 12 months of the delivery date. Absco Sheds will supply them free of charge. Please inform us as soon as possible so that it can be replaced immediately.
You may be required to send supporting documents for replacements on missing, damaged parts and incorrect items; including photos of the part, production stamp information and item numbers. These are required for quality assurance purposes.
Please note that we don't hold any spare parts for replacements or missing parts. It can take up to 10 business days for manufacturing plus freight time unless the parts are in stock.
Returns and Cancellations
Absco Sheds has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
Returns will incur a 25% re-stocking fee and a return shipping cost.
If you would like to cancel your order and your item has already been dispatched – there will be a 25% re-stocking fee and a return shipping cost depending on your location.
If your return is accepted, we’ll arrange for the item to be collected by a freight company and your shipping cost deducted from the final refund value.
If there is a redirection required after the item has been dispatched, please be advised that you may incur a redelivery fee – the fee charged by the shipping company to redirect your goods.