Team & customer safety
We've made some updates to our reopened stores and the way we serve you to help keep everyone safe and healthy:
- QR codes are at the entrance of our stores. We encourage customers to check in to register their visit
- Increased frequency of cleaning stores
- Hand sanitiser available for our customers
- Customers & team members must wear a face mask when visiting our stores & sites in affected areas unless they have a medical exemption
- Practising physical distancing of 1.5 metres between customers & team members, with clear signage across the stores
- Cash payments are available, yet contactless payments are preferred
- To help you with your choices when shopping we will continue panto operate online 24/7
- We kindly ask that you follow the instructions of our team & signage when you visit your local store
- Please do not enter stores if you feel unwell
Ways to shop
Our team are available 7 days a week from morning to afternoon and can help you with purchase over the phone. You can choose to get your order delivered, or you can select click & collect at your local store.
Ways to get your order
Click & Collect
- Order online and choose Click & Collect.
- We’ll contact you by SMS or email when your order is ready.
- Once notified, your order is ready for collection, park at your nominated store and call us.
- A team member will deliver your products to your car.
Curbside pick up
- Call us and we’ll process your order and payment over the phone
- We’ll contact you by your nominated method to let you know when your order is ready for collection. Ensure your order will fit into your vehicle
- Once notified your order is ready for collection, please park in the designated collection zone
- When you have arrived at the designated collection point, call us with your order #
- Have you car boot open and one of our helpful team members will load your goods in your vehicle safely
Click & Deliver
In line with government restrictions, stores in Metropolitan Melbourne will be temporarily closed for shopping to help prevent the spread of COVID-19. To show our support for our Greater Sydney, the Central Coast, Blue Mountains, South Australian & Victorian customers we are offering free shipping on online orders over $100 and under 40kg.